BICS CPaaS extends to enterprise clients in more than 200 countries and is further bolstered by its industry-leading Cloud Communications solutions. From cloud connectivity, numbering plans, and global hosting solutions to technology partnerships with Microsoft Teams, AWS, Google Cloud, and more.
BICS CPaaS boasts a rich range of multichannel capabilities, including voice, SMS, email, and more, combined with advanced analytics tools and solid security solutions.
BICS was recognized as a Notable Vendor in the Gartner Market Guide for Communications Platform as a Service, 2022.
Read more
Reinvent how you communicate with your customers across the customer journey. Give them the freedom to get in touch with you from their preferred channels and respond to them in real time, without compromising on quality.
Here are some of the ways you can boost your customer engagement with CPaaS:
Use a single engine to orchestrate your cross-channel communications and make sure your customers don’t get spammed with the same message. Create multichannel flows that make sense for your customer journey and nudge them to act.
Here’s are some examples of what a well-orchestrated experience looks like for your customer:
Your insurer needs you to sign a digital contract; the copy is sent via email with an URL. When you click the URL the signing process is completed by sending an SMS OTP.
You are sick and book a remote doctor’s appointment on your healthcare provider’s website. You quickly receive an SMS confirmation with a link to the call. After your appointment, your prescription is delivered to your inbox.
Send the right message at the right time and using the right channel(s). It’s that simple.
For example:
By creating customized massive communications, you’ll never waste the opportunity to make a connection with your customer again.
Get started faster by integrating CPaaS with your existing software, tools, and legacy systems. Create one source of truth rather than hunting down data from multiple places.
CCaaS
Integration
FreshService
✓
Intercom
CRM & Marketing automation
Generally available
Salesforce
Freshdesk
Zendesk
Zoho
Apptivo
Freshsales
CompanyHub
LeadsSquare
HubSpot
Shopify
SendinBlue
Insightly
Plugins
Magneto
Wordpress
Excel
Woo Commerce
Opencart
Odoo
V Tiger
Suite CRM