BICS escalation list

<p>How can you contact us?</p><p>BICS escalation matrix</p>How can you contact us?Contents

(All services except Capacity)

Repair	Customer Care (via Support Center) For critical issues only call +32 2 547 51 51
1st level escalation	On Duty Escalation Manager e-mail to level1.service.escalation@bics.com and call +32 2 547 51 51
2nd level escalation	Nadja Stojkovic (Head of Customer Care) e-mail to level2.service.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
3rd level escalation	Yaunese Aazibou (CTO) e-mail to level3.service.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
To notify BICS about planned works	Send emails to report.maintenance@bics.com

Global Number
+32 2 547 51 51

Regional Numbers
USA: +1 516 254 8028 | Singapore: +65 3158 1045

www.bics.com

Repair	Customer Care (via Support Center) For critical issues only call +32 2 547 51 51
1st level escalation	On Duty Escalation Manager e-mail to level1.capacity.escalation@bics.com and call + 32 2 547 51 51
2nd level escalation	Nadja Stojkovic (Head of Customer Care) e-mail to level2.capacity.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
3rd level escalation	Yaunese Aazibou (CTO) e-mail to level3.capacity.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
To notify BICS about planned works	Send emails to report.maintenance@bics.com

Global Number
+32 2 547 51 51

Regional Numbers
USA: +1 516 254 8028 | Singapore: +65 3158 1045

www.bics.com