BICS was recognized as a Tech Innovation Champion by Cognigy, for the new customer support AI Agent tailored for customers in China.
Our solution enables Asian customers to use WeChat in their local language to connect with BICS’ Support Engineers in Salesforce.
To facilitate cross-language, cross-channel communication, the chatbot relies on an intermediary component situated between the WeChat user and the BICS Support Center (via Salesforce). A customized BICS solution (via AWS) facilitates the exchange of information from WeChat to the BICS cloud, where the Cognigy.AI, translation resources (via Azure), and BICS customer support team sit.
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