CPaaS plays a key role in the digital transformation of global enterprises, regardless of industry.
When CPaaS channels are used right (for the appropriate communications, respecting customer preferences etc.), and its communications are informed by relevant data, the benefits are countless. Its simple nature allows for easy integration with existing systems via plugins and APIs, quickly boosting customer and employee satisfaction.
BICS is a communications platform company, and its CPaaS runs on a fully-owned global network, which enables organizations to reach their customers anywhere in the world in a secure and reliable way – ultimately building customer trust and loyalty. Our comprehensive Campaign Manager allows companies to orchestrate global campaigns without writing a single line of code.
BICS CPaaS extends to more than 200 countries and is further bolstered by its industry-leading SIP-Trunking, and high-quality global voice and message coverage. BICS CPaaS boasts a rich range of multichannel capabilities, including AI-enabled voice and text (SMS, IP messaging, RCS, etc.) services combined with advanced analytics and business intelligence solutions.
BICS is recognized as a Notable Vendor in the latest Gartner® Market Guide for Communications Platform as a Service, which provides a non-exhaustive overview of the CPaaS market.
BICS CPaaS allows enterprises to rethink and redesign customer journeys, making their digital transformations seamless by harmonizing every sentence, every conversation, and every interaction that occurs between a business and its customers.
Ready to start using CPaaS to take your customer engagement to the next level?
Get in touch